1. Introduction
Welcome to Green Spoon! By accessing our website or using our app, you agree to these terms and conditions. If you do not agree to any part of these terms, please do not use our services.
2. Service Description
Green Spoon offers a food delivery platform that connects you with local food stores to purchase food at reduced prices in the form of “Surprise Bags.” Our service is currently available in select areas and is expanding rapidly.
3. User Accounts and Responsibilities
• Account Creation: Users must register for an account providing accurate, complete, and updated information.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
4. Ordering and Payments
• Placing Orders: Orders can be placed through the Green Spoon app.
• Payment Methods: We accept various payment methods, including credit/debit cards and cash on delivery.
• Payment Security: We use industry-standard security measures to protect your payment information.
5. Pricing and Charges
• Pricing Information: All prices are listed on our platform and include applicable taxes.
• Changes in Pricing: Prices are subject to change, but changes will be communicated through the platform or via email.
6. Delivery Policy
• Delivery Services: We deliver directly to the address specified in your order.
• Delivery Times: Delivery times may vary but we strive to deliver as promptly as possible.
7. Cancellations, Refunds, and Returns
• Order Cancellation: Orders can be canceled within a certain timeframe after placing.
• Refunds: Eligible for refunds if canceled within the allowed period or if there are issues with the order.
• Returns: As we deal with food items, returns are not typically accepted except under special circumstances.
8. User Conduct
Users are expected to use the website and app in a responsible and legal manner. Misuse or fraudulent behavior will result in termination of your account.
9. Intellectual Property
All content on the Green Spoon platforms, including text, graphics, logos, and images, is the property of Green Spoon and is protected by copyright laws.
10. Privacy Policy
Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
11. Amendments to Terms and Conditions
We reserve the right to amend these terms at any time. All amendments will be posted on this page and are effective immediately.
12. Dispute Resolution
Disputes arising under these terms will be resolved through binding arbitration in accordance with the rules of the state or region where Green Spoon is headquartered.
13. Contact Information
For any questions or concerns about these terms, please contact us at hello@spoon.green.
14. Termination of Use
We may terminate or suspend access to our service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.
15. Miscellaneous
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in effect.
• Waiver: Failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.